Everybody has them, but no one likes to talk about them. Bugs in software used to mean that an actual moth had flown into your cathod ray tube, but now a days it means your problem is hard to find and solve without the help of an expert.
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Lumping every issue, change request, and visionary feature into the same ticket tracking system might work for small endeavors. But not when what you're building is big or involves lots of teams working on their own moving parts.
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Experts are a scarce and valuable resource, but there are a few things that they all seem to crave. Fame, fortune, and an endless supply of fake internet points. Find out who's fixed the most the best and how you can hire them.
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